In today’s world and considering the importance of the topic of health and treatment, medical centers, like all other organizations and institutions, need to improve and update their management methods in order to achieve better efficiency and performance. Becoming a treatment center, in addition to new methods of treatment, requires the development of services to clients and patients. But how?
10 modern “work tools” for customer satisfaction in “treatment centers”
What hidden need do I have?
A medical center is always faced with a large number of patients and clients, each of whom needs a specific type of service, and you need special software to manage all the available programs well, so as not to cause unreasonable crowding. Stress and disorder in the work routine and impatience of the clients who are usually sick, anxious and bored will not be avoided, at the same time, unnecessary crowding during the outbreak and epidemic of diseases will also be avoided. In addition, they increase productivity in services. Some of your competitors have easily solved this problem. Now, if you decide to solve the problem and give your business a boost, “Biamax” will give you an executive offer.
What is your help process?:
During the busy time, many customers refer to the cash desk to determine the type of service. Using a touch screen, the cashier registers the order in the specialized software and with the help of the receipt printer, delivers the invoice to the customer in the form of an 8 cm wide receipt so that the customer can pay the invoice through a card reader or cash. After placing the order, the information from the main software is automatically sent to the printer to issue the receipt of each part so that the preparation can be executed in the fastest time and with a detailed schedule and delivered to the customer.
Why should I pay?There are many reasons for improvement, but your need for this can be in the following cases: reducing waiting time, reducing human error and related losses, improving the speed of work, creating more trust for customers with accurate and beautiful invoicing, accurate control of sales, increasing Work productivity, better keeping of accounts and books, obtaining accurate sales profit and loss output.
Why should I have a cash register and its equipment?
The mechanized cash register is a professional device and different from similar products or home and office computers/ it is anti-theft and falls from the table/ it works 7 days a week and 24 hours a day without stopping for 7 years/ it has a beautiful and strong metal body/ It rarely breaks down / its operation is simple and does not require computer knowledge / it is cheaper than similar tools and economical / resistant to dust and harsh working environment / it has after-sales service on site / it does not need periodical service / warranty 3 years and 5 years of immediate after-sales service (all over Iran) / the ability to install many accessories and upgrades / all kinds of store software can be installed
Suggested package and equipment: 4 essential tools to complete the chain of customer satisfaction
There are many equipments required in medical centers, but what leads to the satisfaction of your customers and provides optimal use of your facilities is having good work tools and technological solutions. In the following, we have listed the equipment and its use for your class. You can contact us for advice:
- Mechanized cash register: a long-life industrial device with the capability of your specialized software, which is determined according to the number of people you need depending on how crowded the store is.
- Receipt issuing printer: printing of invoices and one machine for each mechanized cash register
- Cash drawer: It is a compartment for storing cash that is installed next to each cash register
- Bank card reader: provides easy bill payment with bank cards
payment kiosks in medical centers; Easy and modern style
Today, in some medical centers, patients’ appointments are still done in a completely traditional way, which will be very difficult and time-consuming for patients. Clients can go to the kiosk installed in medical centers instead of going to the reception, and by choosing their doctor, they will receive an appointment sheet, and based on the specific schedule, they can manage their time and easily make an appointment for the doctor of their choice. The goal is to create the possibility of a practical and effective management system (HIS) for hospital and clinic appointment and admission kiosks for structure-oriented and integrated management in the appointment system, admission, fund and financial affairs for peace and order in the environment, announcing the doctors’ attendance time, Providing the basis for appointments and admission by patients and clients, introduction of doctors and specialists has been developed.
- Reception kiosk:
Depending on the crowd, one or two kiosks are needed for queuing, settling and issuing receipts.
- Bank card reader:
Next to each queue kiosk, a bank card reader is required.
- His specialized software:
In order to perform all appointment operations, including viewing information, scheduling, entering patient information, payment, etc., one copy of HIS software is required for each kiosk.